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How we protect your account information

When you open an account with agen123, your personal details and transaction history stay encrypted and secure.

Encrypted account accessSecure payment channels24/7 data request support
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agen123 How we protect your account information
REACH OUR TEAM

Contact us about your privacy rights

Team online

Live Chat

Open the chat widget in the bottom right of the lobby during account hours. We respond to privacy queries and data-change requests within 2 hours on weekdays.

Email Support

Send a formal data request to [email protected] with your account username and the specific information you want to access or update.

Account Settings

Head to Settings > Privacy in your dashboard to view your stored contact details, payment methods and notification preferences in real time.

DATA INTEGRITY

How we secure and manage your information

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, plus your login credentials, travel through 256-bit SSL encryption. Live table streams and withdrawal confirmations use the same protocol.

Retention Schedule

Account data is held for the lifetime of your profile plus 7 years for regulatory compliance. Closed accounts are anonymized after 12 months unless you request earlier deletion where local law permits.

Access Requests

You can request a full copy of your personal data—including account history, transaction logs and payment records—by filing a formal request via email or chat support.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you navigate our slots and live tables. Disable non-essential cookies anytime in your browser preferences.

Third-Party Processors

DANA, OVO, GoPay and QRIS processors receive only the minimum data needed to complete your transaction. They follow their own privacy terms, which we link to during deposit setup.

Update Your Details

Change your email, phone, address or banking info directly in Account > Profile Settings. For security, withdrawals must be verified before any payment method change takes effect.

Privacy policy frequently asked questions

We ask for your full name, email address, phone number, date of birth and banking details to verify your identity and process deposits and withdrawals. We also collect your IP address and device type when you log in to track session security and prevent fraud.

Your account data remains on file for 12 months after closure for refund and dispute purposes. After that, we anonymize it. Transaction records stay for 7 years to comply with Indonesian financial regulations, but are not linked to your name or email.

We never sell your personal information to marketers. We share transaction details only with our payment processors—DANA, OVO, GoPay and QRIS—to complete your requests. Each processor has its own privacy policy you can review during deposit setup.

Every payment transaction is encrypted with 256-bit SSL and routed through secure payment gateways. Your banking credentials are never stored on our servers; only a reference token is kept. Withdrawals require verification before any funds leave your account wallet.

Yes. Email [email protected] with your account username and request a full data export. We will compile your personal details, transaction history and account settings within 5 business days where local law permits.

Change your password immediately and contact our live chat team or email [email protected]. We investigate login anomalies within 24 hours and can lock your account, reverse unauthorised transactions and reset your credentials if needed.

We use session cookies to keep you logged in and analytics cookies to improve our lobby and live table experience. You can disable non-essential cookies in your browser settings at any time without affecting your ability to deposit or play.

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