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Our Terms Set Clear Rules for Your Account

When you open an account with agen123, you agree to follow our Terms and Conditions.

Deposits via local payment railsWithdrawal verification stepsAccount security and data handling

What Our Terms Cover

agen123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms and Conditions are the contract between you and agen123. They set out the rules for account registration, deposits, withdrawals, gameplay, and account closure. Where local law permits, we apply these terms to all players on the platform. Deposits made through DANA, OVO, GoPay and

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QRIS are subject to our payment processing terms, including verification checks before withdrawal. If you breach these terms—such as using multiple accounts, attempting fraud, or breaching security—we may suspend or close your account. Our terms also explain how we handle disputes, what happens to unclaimed winnings,
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and how you can contact us to request changes to your account or data.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Contact Us About Your Account or These Terms

We're here to answer questions about how our Terms and Conditions apply to your account. Reach out through any of these channels and we'll walk you through the specific rules that affect you.

Team online

Live Chat Support

Open the chat widget in the lobby during play hours. Our team responds to policy questions and can explain any clause in the Terms that affects your withdrawal, deposit or account status.

Email Support

Send questions to [email protected]. Include your account username and which part of the Terms you need clarification on. We reply within 24 hours on weekdays.

In-Account Messaging

Log in, go to Account Settings, then Messages. Submit a request about your Terms questions directly and track our response. Useful for account-specific policy issues.

YOUR RIGHTS AND DATA

How We Handle Your Information Under These Terms

Our Terms explain how we collect, store and use your account data. When you deposit via DANA, OVO, GoPay or QRIS, we keep transaction records for verification and fraud prevention.

Data Retention

We keep your account data, deposit and withdrawal history for seven years after account closure for legal and regulatory compliance. You can request earlier deletion where local law permits.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your settings, and track play patterns to prevent fraud. You can disable non-essential cookies in your browser; this may affect your lobby experience.

Account Security

You own your login credentials. Never share your password. We hash passwords and encrypt payment data. If you believe your account is compromised, contact support immediately and we'll review access logs.

Withdrawal Verification

Before we send your payout, we verify your identity and confirm the bank or e-wallet account matches your account details. This prevents fraud and protects your winnings.

Request Account Changes

To update your name, email, or linked payment method, go to Account Settings > Profile. Changes to DANA, OVO, GoPay or QRIS accounts take effect within one business day.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. We'll send a copy of all your personal data, account history and transactions within 14 days.

Your Questions About How Our Terms Work

Real questions from players in Jakarta, Yogyakarta and across Indonesia about what our Terms and Conditions mean for your account, deposits and withdrawals.

If you violate our terms—such as using multiple accounts, attempting to manipulate games, or failing identity verification—we may suspend your account and hold your balance while we investigate. Serious breaches can result in permanent closure and forfeiture of funds where local law permits.

You can withdraw your balance anytime, but we must verify your identity first. Deposits made via DANA, OVO, GoPay or QRIS within the last 30 days require verification before payout. Withdrawals usually clear within 24 hours to your linked account.

Reset your password immediately through the login screen. If you believe someone accessed your account without permission, contact live chat or email [email protected]. We'll review your access history and lock your account until we confirm the breach.

No. We keep your name, email, payment details and play history private. Our Terms say we only share data with payment processors and tax authorities where local law requires it. You can request a full copy of your data anytime.

Yes. Go to Account Settings > Close Account, then confirm. We'll close your account immediately, hold your balance for 30 days, then process your withdrawal. Your data is deleted within 90 days where local law permits.

We confirm you are the account owner and the bank or e-wallet details match your registration. You may upload an ID photo or answer security questions. This takes under an hour most of the time and protects your payout.

Contact support with your transaction ID and explanation. We review your account logs and DANA, OVO, GoPay or QRIS records. Most disputes are resolved within 5 business days. Our Terms say we have final say on disputes, but we favour you if the evidence is clear.

Our Terms Set Clear Rules for Your Account

Contact Us About Your Account or These Terms

Live Chat Support

Email Support

In-Account Messaging

How We Handle Your Information Under These Terms

Data Retention

Cookie and Tracking Policy

Account Security

Withdrawal Verification

Request Account Changes

Request Your Data

Your Questions About How Our Terms Work

01 What happens if I break the Terms and Conditions?

02 Can I withdraw my money anytime, or are there restrictions?

03 What if I forget my password or think my account is hacked?

04 Do you sell my personal information to other companies?

05 Can I delete my account under the Terms?

06 What does 'verification' mean when I try to withdraw?

07 If I dispute a withdrawal, how does the Terms cover it?

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